FAQ

 

What types of apparel does Scrubhub offer?

Scrubhub specializes in a range of stylish and comfortable cotton apparel, designed to add a festive touch to your wardrobe. Our collection includes unique designs such as "Blue Snowflakes" and "Gingerbread House," which combine seasonal flair with practicality.

How can I ensure the right fit when ordering?

To ensure the right fit, we recommend consulting our sizing chart available on each product page. This chart provides detailed measurements to help you select the appropriate size based on your body measurements.

What is the return policy for items purchased from Scrubhub?

Scrubhub has a 30-day return policy. Items must be unworn, unused, and in their original packaging with tags attached. To initiate a return, please contact us at kathleen@scrub-hub.com.au for further instructions.

Are there any exceptions to the return policy?

Yes, certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns on sale items or gift cards. Please reach out if you have questions regarding specific items.

How long does it take to process a refund?

Once we receive and inspect your returned item, we will notify you of the approval status of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Can I exchange an item for a different size or design?

The most efficient way to exchange an item is to return the original item and place a new order for the desired size or design. This ensures that you receive the correct item promptly.

What should I do if my order arrives damaged or incorrect?

We advise inspecting your order upon receipt. If you find that the item is defective, damaged, or incorrect, please contact us immediately at kathleen@scrub-hub.com.au so we can address the issue promptly.

Do you ship internationally?

Yes, Scrubhub offers international shipping. Shipping costs and delivery times may vary based on the destination. Please refer to our shipping policy for more detailed information.

How can I contact Scrubhub for further inquiries?

You can reach us via email at kathleen@scrub-hub.com.au or by phone at 0416340273. Our customer service team is available to assist you with any questions or concerns.